FAQ
Where is my order?
Our warehouse is manned twice a week- on Tuesdays and Fridays. You will receive an email with the Royal Mail tracking number once your order has been shipped out. Thank you for your patience. Contact email address- sales@rallyemerchandise.com
What is your refund/exchange policy?
We have a ‘no quibble’ returns policy as long as the item(s) are returned back to us unworn with all tags intact and in re-sellable condition.
- Refunds
Items that are unused, unmarked and in the same condition as supplied and in the original packaging (also as supplied) can be returned to the address below for a full refund if received into our warehouse within 28 days of purchase (which is assumed to be the date of delivery). Inside your parcel please include the original invoice and a note on how you would like to proceed with your order.
- Exchanges
Items that are unused, unmarked or undamaged as supplied and in the original packaging (also as supplied) can be exchanged for the same product in a different size if returned to the address and received into our warehouse within 28 days of purchase (which is assumed to be the date of delivery). Inside your parcel please include the original invoice and a note on how you would like to proceed with your order.
We aim to have returns completed within 48 hours of receiving them back to our warehouse, and you will receive an email notification if a refund has been processed. Refunds usually take between 3 - 5 working days to clear in your account.
Returns address-
Rallyemerchandise.com
Dealer Services UK Limited
Unit/Flat 1
4 Irthlingborough Road East
Wellingborough
NN81TQ
United Kingdom
Do you cover return postage?
At the moment we, unfortunately, are not able to cover return postage costs. However, in the unlikely event should you receive a faulty garment, we will happily refund the postage cost back to you.
Is there import/customs duty for international orders?
Any orders made outside of the UK may be subject to import/customs duty. We are not able to confirm if/how much these charges may be as they are subject to the individual country's customs authority. Import fees must be covered by the customer.
Do you ship worldwide?
We ship worldwide via Royal Mail on a tracked and signed for service.
Do you have any physical Shops?
We do not have a brick and mortar shop, however, please come to say hi in the Service Parks at the WRC European Rounds.